Thank you for using our services. We value your comments and feedback on our website and services. If you need any assistance, have any questions, or would like to share your feedback, please contact us through any of the methods below.
As personal information you provide to us is strictly confidential, our Client Services officers will be required to verify your identity upon receiving any questions related to your account information. For quality assurance purposes and to gain a clear understanding of your enquiries and comments, please be advised that your call will be recorded.
| Phone : | (852) 3923 8088 |
|---|---|
| Fax : | (852) 3923 8099 |
| E-mail : | cs.trade.hk@z.com |
| Address : | Suites 2308-09, 23/F, Tower 1, The Gateway, Harbour City, Kowloon, Hong Kong Walk-in Appointments |
Please send all required documents to:
GMO-Z.com Forex HK Limited
Suites 2308-09, 23/F, Tower 1, The Gateway, Harbour City, Kowloon, Hong Kong
ATTN: Client Services Department
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- Make a complaint
- You may consider calling our Client Services Hotline (852) 3923 8088, the hotline is manned by designated staff and is operated 24 hours a day.
If you consider that your complaint has not been dealt with satisfactorily, please contact our Compliance Department through the below channel:
For complaints, an interim reply will be given within 14 calendar days upon receipt of the complaint. In case an interim reply cannot be made within 14 calendar days, the Company will update you on the progress.Fax: (852) 3923 8099 Address Suites 2308-09, 23/F, Tower 1, The Gateway, Harbour City, Kowloon, Hong Kong Email: complain.trade.hk@z.com Attn: Compliance Manager
Online Email Enquiry
To protect your privacy, we will not be able to respond to funds transfer-related, your trading information, or other personal account information by email. If you have any questions regarding any of the above, please contact our Client Services Officer by phone. We sincerely apologise for any inconvenience caused.