Live Forex Rates Deposit funds Open An Account Demo Trading Contact Us

Z.com Forex provides a variety of deposit methods for your convenience.

##We do not accept cash deposit / third-party payment. Please transfer your deposit to Z.com Forex's bank account from your personal bank account.

Outline

Fast & Easy Deposit (Recommended) - Your Designated Bank Account Number

Channel (A) Online Banking (Applicable to all local banks)
Use online banking services to transfer funds to your designated Bank of China (Hong Kong) account number****
(Sign in to your Z.com Trader Web, view the information page to find the relevant information)
(B) HSBC Bill Payment (Applicable to HSBC account only)
Use HSBC ATM or Online Bill Payment services to transfer funds to your designated HSBC account number****
(Sign in to your Z.com Trader Web, view the information page to find the relevant information)
Charges Free*
Processing Time Within 2 hours***

Direct Deposit

Channel Online Banking, ATM, Bank Counter, Cheque
Faster Payment System (FPS) Account Name: GMO-Z.com Forex HK Limited - Client Account
FPS ID: 162724629
Bank Name Bank of China, Hong Kong (BOC)
Bank Code: 012
Bank Account No.: 875-0-048061-3
Account Name: GMO-Z.com Forex HK Limited - Clients' Account
HSBC, Hong Kong (HSBC)
Bank Code: 004
Bank Account No.: 817-538655-001
Account Name: GMO-Z.com Forex HK Limited - Client Account
Charges Free*
Cut-off Time Fund will be processed between 9:00 a.m. to 4:00 p.m., Monday to Friday HKT (excluding Hong Kong public holidays).
Processing Time Within 1 hour (After deposit slip has been received and the fund has been cleared)

Cheque by Post

Channel Post or submit in person
Charges Free
Processing Time Trading account will be updated after the cheque has been cleared

Withdrawal

Online Request for Withdrawal

Channel Log in Z.com Trader Web to submit withdrawal request
Charges Free
Cut-off Time 4:00 p.m.
Processing Time Fund will be transferred to the client's bank account on the next trading day

Written Withdrawal Request

Channel Written Withdrawal Request
Charges Free**
Cut-off Time 3:00 p.m.
Processing Time Fund will be transferred to the client's bank account on the next trading day

*All bank charges arising from telegraphic transfer are to be borne by the client.
**For withdrawal to overseas banks, all bank charges will be borne by the client.
***For HSBC Fast & Easy Deposit transfers, funds transferred between 11:30 p.m. (10:00 p.m. for Sat) to 8:00 a.m. will be updated to your trading account after 8:30 a.m. of the next day (excluding Sunday and public holidays).
****Please go to Z.com Trader Web>Account>Information

There are many ways to fund your Z.com Forex trading account.

Fast & Easy Deposit(Recommended)- Your designated bank account number

Bank of China, Hong Kong (BOC) Applicable to all local banks

Internet Banking
Deposit Funds through BOC Internet Banking
  1. Log in to BOC's internet banking service
  2. Please register your designated bank account as payee, and set the transaction limit
  3. Please make transfer to your deginated bank account.
  4. (Please use the BOC web version, the BOC mobile APP cannot make Fast & Easy Deposit.)

Please click here for more detail.

Bank Account Information
Bank Name Bank of China, Hong Kong (BOC)
Account Name GCHK INVESTMENT-"Client Account Full Name"
Designated Bank Account No. Please sign in to your trading account and go to
Account > Information > Your Designated Bank Account
Deposit Funds through other bank's Internet Banking
  1. Log in to your bank's Internet Banking service to register your designated bank account number as payee, and choose Transfer.
  2. Input Bank Code, Account Name and your BOC Designated Bank Account No. (The last 10 digits only without 012 at the front).
  3. Enter amount and submit the transfer.
Bank Account Information
Bank Name Bank of China, Hong Kong (BOC)
Bank Code 012
Account Name GCHK INVESTMENT-"Client Account Full Name"
Designated Bank Account No. Please sign in to your trading account and go to
Account > Information > Your Designated Bank Account
*(The last 10 digits only without 012 at the front)
IMPORTANT TO KNOW
  • Accept Hong Kong Dollars only.
  • Once your transferred funds have been cleared and received, the amount will be automatically reflected on your account (excluding scheduled system maintenance hours).
  • Each designated bank account created is unique to each client. Please do not share it with any third party.
  • The time taken for the funds to be cleared and processed may vary according to deposit methods.
  • Third party transfers are not accepted. We will only accept funds originating from a bank account held in the client's name. Funds from third party accounts will be rejected and returned to the original payment source after deducting the bank charges. Z.com Forex cannot guarantee the receiving, processing and returning of funds received from any third party. 
Bank Counter
Deposit Funds through Bank Counter
  1. Visit any BOC branch in HKSAR.
  2. Transfer deposit from your own account to the BOC Designated Bank Account assigned to you.
Bank Account Information
Bank Name Bank of China, Hong Kong (BOC)
Bank Code 012
Account Name GCHK INVESTMENT-"Client Account Full Name"
Designated Bank Account No. Please sign in to your trading account and go to
Account > Information > Your Designated Bank Account
IMPORTANT TO KNOW
  • Accept Hong Kong Dollars only.
  • Once your transferred funds have been cleared and received, the amount will be automatically reflected on your account (excluding scheduled system maintenance hours).
  • Each designated bank account created is unique to each client. Please do not share it with any third party.
  • The time taken for the funds to be cleared and processed may vary according to deposit methods.
  • We do not accept cash. Please make the deposit transfer to your designated bank account from your personal bank account. Kindly note that cash deposit over the branch counter might be subject to a handling fee determined by the bank.
  • Third party transfers are not accepted. We will only accept funds originating from a bank account held in the client's name.Funds from third party accounts will be rejected and returned to the original payment source after deducting the bank charges. Z.com Forex cannot guarantee the receiving, processing and returning of funds received from any third party.

HSBC, Hong Kong (HSBC) Applicable to HSBC account only

Online Bill Payment
Deposit Funds through Online Bill Payment
  1. When using HSBC Bill Payment service for the first time, please set your Daily Transaction limit for Securities Brokers.
  2. Log in to HSBC system and use "Bill Payment" service.
  3. Add "GMO-Z.com Forex HK Limited" as new merchant.
  4. Input your HSBC Designated Bank Account No..
  5. Enter transfer amount.

Please click here for more detail.

Bank Account Information
Bank Account Information HSBC, Hong Kong (HSBC)
Bank Code 004
Account Name GMO-Z.com Forex HK Limited
Designated Bank Account No. Please sign in to your trading account and go to
Account > Information > Your Designated Bank Account
IMPORTANT TO KNOW
  • Accept Hong Kong Dollars only.
  • Once your transferred funds have been cleared and received, the amount will be automatically reflected on your account (excluding scheduled system maintenance hours).
  • For funds transferred between 11:30 p.m. HKT (10:00 p.m. HKT for Sat) to 8:00 a.m. HKT will be updated to your trading account after 8:30 a.m. HKT of the next day (excluding Sunday and public holidays).
  • Each designated bank account created is unique to each client. Please do not share it with any third party.
  • The time taken for the funds to be cleared and processed may vary according to deposit methods.
  • All deposits must be made from your HSBC bank account in Hong Kong.
  • Third party transfers are not accepted. We will only accept funds originating from a bank account held in the client's name.Funds from third party accounts will be rejected and returned to the original payment source after deducting the bank charges.  Z.com Forex cannot guarantee the receiving, processing and returning of funds received from any third party.
ATM Bill Payment
Deposit Funds through ATM Bill Payment
  1. Visit any HSBC's ATM and use the Bill Payment Service. (For HSBC Account Holders Only).
  2. Select "GMO-Z.com Forex HK Limited" under "Securities Brokers" Category.
  3. Input your HSBC Designated Bank Account No..
  4. Select the account you wish to pay from and enter the transfer amount.

Please click here for more detail.

Bank Account Information
Bank Name HSBC, Hong Kong (HSBC)
Bank Code 004
Account Name GMO-Z.com Forex HK Limited
Designated Bank Account No. Please sign in to your trading account and go to
Account > Information > Your Designated Bank Account
IMPORTANT TO KNOW
  • Accept Hong Kong Dollars only.
  • Once your transferred funds have been cleared and received, the amount will be automatically reflected on your account (excluding scheduled system maintenance hours).
  • For funds transferred between 11:30 p.m. HKT (10:00 p.m. HKT for Sat) to 8:00 a.m. HKT will be updated to your trading account after 8:30 a.m. HKT of the next day (excluding Sunday and public holidays).
  • Each designated bank account created is unique to each client. Please do not share it with any third party.
  • The time taken for the funds to be cleared and processed may vary according to deposit methods.
  • All deposits must be made from your HSBC bank account in Hong Kong.
  • Third party transfers are not accepted. We will only accept funds originating from a bank account held in the client's name.Funds from third party accounts will be rejected and returned to the original payment source after deducting the bank charges.  Z.com Forex cannot guarantee the receiving, processing and returning of funds received from any third party.

Direct Deposit

Faster Payment System (FPS)
Faster Payment System (FPS)
  1. Arrange fund transfer by FPS with any bank.
  2. Transfer funds to Z.com Forex's HSBC account as provided.
  3. Save or print the confirmation page with reference number of the transfer.
Bank Account Information
Bank Name HSBC, Hong Kong (HSBC)
Bank Code 004
Account Name GMO-Z.com Forex HK Limited - Client Account
FPS ID 162724629
Send the confirmation page with your Z.com Forex User ID to us by:
E-MAIL cs.trade.hk@z.com
FAX (852) 3923 8099
IMPORTANT TO KNOW
  • Accept Hong Kong Dollars only.
  • Fund will be processed between 9:00 a.m. to 4:00 p.m., Monday to Friday HKT (excluding Hong Kong public holidays).
  • Once we have received your funds AND deposit slip of such funds before 4:00 p.m. HKT, the deposited amount will be processed and updated to your trading account balance within the same day.
  • All funds and deposit slips received after 4:00 p.m. HKT will be handled on the following day.
  • Third party transfers are not accepted. We will only accept funds originating from a bank account held in the client's name.Funds from third party accounts will be rejected and returned to the original payment source after deducting the bank charges. Z.com Forex cannot guarantee the receiving, processing and returning of funds received from any third party.
  • All bank charges arising from FPS are to be borne by the client.
  • Please notify us and provide deposit slip within 10 business days from the date of deposit. We will arrange bank to return the fund to the payment source if we do not receive any notification. All the bank charges incurred will be borne by client.

Bank of China, Hong Kong (BOC)

Internet Banking
Deposit Funds through Internet Banking
  1. Log in to the BOC Personal Internet Banking service, register Z.com Forex as payee.
  2. Transfer funds to Z.com Forex's BOC account as provided.
  3. Save or print the confirmation page with reference number of the transfer.
Bank Account Information
Bank Name Bank of China, Hong Kong (BOC)
Bank Code 012
Account Name GMO-Z.com Forex HK Limited - Clients' Account
Bank Account No. 012-875-0-048061-3
Send the confirmation page with your Z.com Forex User ID to us by:
E-MAIL cs.trade.hk@z.com
FAX (852) 3923 8099
IMPORTANT TO KNOW
  • Accept Hong Kong Dollars only.
  • Fund will be processed between 9:00 a.m. to 4:00 p.m., Monday to Friday HKT (excluding Hong Kong public holidays).
  • Once we have received your funds AND deposit slip of such funds before 4:00 p.m. HKT, the deposited amount will be processed and updated to your trading account balance within the same day.
  • All funds and deposit slips received after 4:00 p.m. HKT will be handled on the following day.
  • Third party transfers are not accepted. We will only accept funds originating from a bank account held in the client's name.Funds from third party accounts will be rejected and returned to the original payment source after deducting the bank charges. Z.com Forex cannot guarantee the receiving, processing and returning of funds received from any third party.
  • Please notify us and provide deposit slip within 10 business days from the date of deposit. We will arrange bank to return the fund to the payment source if we do not receive any notification. All the bank charges incurred will be borne by client.
ATM
Deposit Funds through ATM
  1. Visit any BOC's ATM machine in HKSAR.
  2. Transfer funds to Z.com Forex's BOC account as provided.
  3. Once completed, you will be issued a deposit confirmation slip from the machine.
Bank Account Information
Bank Name Bank of China, Hong Kong (BOC)
Bank Code 012
Account Name GMO-Z.com Forex HK Limited - Clients' Account
Bank Account No. 012-875-0-048061-3
Send the deposit slip with your Z.com Forex User ID and your full name to us by:
FAX (852) 3923 8099
E-MAIL cs.trade.hk@z.com
IMPORTANT TO KNOW
  • Accept Hong Kong Dollars only.
  • Fund will be processed between 9:00 a.m. to 4:00 p.m., Monday to Friday HKT (excluding Hong Kong public holidays).
  • Once we have received your funds AND deposit slip of such funds before 4:00 p.m. HKT, the deposited amount will be processed and updated to your trading account balance within the same day.
  • All funds and deposit slips received after 4:00 p.m. HKT will be handled on the following day.
  • No charge for transfers from HSBC and Hang Seng Bank through ATM. For transfers from other banks, you will be liable for bank fees charge by your bank.
  • We do not accept cash. Please make the deposit transfer to Z.com Forex's bank account from your personal bank account.
  • Third party transfers are not accepted. We will only accept funds originating from a bank account held in the client's name.Funds from third party accounts will be rejected and returned to the original payment source after deducting the bank charges. Z.com Forex cannot guarantee the receiving, processing and returning of funds received from any third party.
  • Please notify us and provide deposit slip within 10 business days from the date of deposit. We will arrange bank to return the fund to the payment source if we do not receive any notification. All the bank charges incurred will be borne by client.
Bank Counter
Deposit Funds through bank counter
  1. Visit any BOC bank counter in HKSAR.
  2. Transfer funds to Z.com Forex's BOC account as provided.
  3. Once completed, you will be issued a deposit confirmation slip from the bank teller.
Bank Account Information
Bank Name Bank of China, Hong Kong (BOC)
Bank Code 012
Account Name GMO-Z.com Forex HK Limited - Clients' Account
Bank Account No. 012-875-0-048061-3
Send the deposit slip with your Z.com Forex User ID and your full name to us by:
E-MAIL cs.trade.hk@z.com
FAX (852) 3923 8099
IMPORTANT TO KNOW
  • Accept Hong Kong Dollars only.
  • Fund will be processed between 9:00 a.m. to 4:00 p.m., Monday to Friday HKT (excluding Hong Kong public holidays).
  • Once we have received your funds AND deposit slip of such funds before 4:00 p.m. HKT, the deposited amount will be processed and updated to your trading account balance within the same day.
  • All funds and deposit slips received after 4:00 p.m. HKT will be handled on the following day.
  • No charge for transfers from HSBC and Hang Seng Bank through ATM. For transfers from other banks, you will be liable for bank fees charge by your bank.
  • We do not accept cash. Please make the deposit transfer to Z.com Forex's bank account from your personal bank account.
  • Third party transfers are not accepted. We will only accept funds originating from a bank account held in the client's name.Funds from third party accounts will be rejected and returned to the original payment source after deducting the bank charges. Z.com Forex cannot guarantee the receiving, processing and returning of funds received from any third party.
  • Please notify us and provide deposit slip within 10 business days from the date of deposit. We will arrange bank to return the fund to the payment source if we do not receive any notification. All the bank charges incurred will be borne by client.

HSBC, Hong Kong (HSBC)

Internet Banking
Deposit funds through Internet Banking
  1. Log in to the HSBC Personal Internet Banking service.
  2. Transfer funds to Z.com Forex's HSBC account as provided.
  3. Save or print the confirmation page with reference number of the transfer.
Bank Account Information
Bank Name HSBC, Hong Kong (HSBC)
Bank Code 004
Account Name GMO-Z.com Forex HK Limited - Client Account
Bank Account No. 817-538655-001
Send the confirmation page with your Z.com Forex User ID to us by:
E-MAIL cs.trade.hk@z.com
FAX (852) 3923 8099
IMPORTANT TO KNOW
  • Accept Hong Kong Dollars only.
  • Fund will be processed between 9:00 a.m. to 4:00 p.m., Monday to Friday HKT (excluding Hong Kong public holidays).
  • Once we have received your funds AND deposit slip of such funds before 4:00 p.m. HKT, the deposited amount will be processed and updated to your trading account balance within the same day.
  • All funds and deposit slips received after 4:00 p.m. HKT will be handled on the following day.
  • Third party transfers are not accepted. We will only accept funds originating from a bank account held in the client's name.Funds from third party accounts will be rejected and returned to the original payment source after deducting the bank charges. Z.com Forex cannot guarantee the receiving, processing and returning of funds received from any third party.
  • Please notify us and provide deposit slip within 10 business days from the date of deposit. We will arrange bank to return the fund to the payment source if we do not receive any notification. All the bank charges incurred will be borne by client.
ATM
Deposit funds through ATM
  1. Visit any HSBC or Hang Seng Bank's ATM machine in HKSAR.
  2. Transfer funds to Z.com Forex's HSBC account as provided.
  3. Once completed, you will be issued a deposit confirmation slip from the machine.
Bank Account Information
Bank Name HSBC, Hong Kong (HSBC)
Bank Code 004
Account Name GMO-Z.com Forex HK Limited - Client Account
Bank Account No. 817-538655-001
Send the deposit slip with your Z.com Forex User ID and your full name to us by:
E-MAIL cs.trade.hk@z.com
FAX (852) 3923 8099
IMPORTANT TO KNOW
  • Accept Hong Kong Dollars only.
  • Fund will be processed between 9:00 a.m. to 4:00 p.m., Monday to Friday HKT (excluding Hong Kong public holidays).
  • Once we have received your funds AND deposit slip of such funds before 4:00 p.m. HKT, the deposited amount will be processed and updated to your trading account balance within the same day.
  • All funds and deposit slips received after 4:00 p.m. HKT will be handled on the following day.
  • No charge for transfers from HSBC and Hang Seng Bank through ATM. For transfers from other banks, you will be liable for bank fees charge by your bank.
  • We do not accept cash. Please make the deposit transfer to Z.com Forex's bank account from your personal bank account.
  • Third party transfers are not accepted. We will only accept funds originating from a bank account held in the client's name.Funds from third party accounts will be rejected and returned to the original payment source after deducting the bank charges. Z.com Forex cannot guarantee the receiving, processing and returning of funds received from any third party.
  • Please notify us and provide deposit slip within 10 business days from the date of deposit. We will arrange bank to return the fund to the payment source if we do not receive any notification. All the bank charges incurred will be borne by client.
Bank Counter
Deposit funds through bank counter
  1. Visit any HSBC bank counter in HKSAR.
  2. Transfer funds to Z.com Forex's HSBC account as provided.
  3. Once completed, you will receive a deposit confirmation slip from the bank teller. Please make sure the slip displays BOTH your bank account number and Z.com Forex's bank account number, without which it may take extra time to process the deposit.
Bank Account Information
Bank Name HSBC, Hong Kong (HSBC)
Bank Code 004
Account Name GMO-Z.com Forex HK Limited - Client Account
Bank Account No. 817-538655-001
Send the deposit slip with your Z.com Forex User ID and your full name to us by:
E-MAIL cs.trade.hk@z.com
FAX (852) 3923 8099
IMPORTANT TO KNOW
  • Accept Hong Kong Dollars only.
  • Fund will be processed between 9:00 a.m. to 4:00 p.m., Monday to Friday HKT (excluding Hong Kong public holidays).
  • Once we have received your funds AND deposit slip of such funds before 4:00 p.m. HKT, the deposited amount will be processed and updated to your trading account balance within the same day.
  • All funds and deposit slips received after 4:00 p.m. HKT will be handled on the following day.
  • No charge for transfers from HSBC and Hang Seng Bank through ATM. For transfers from other banks, you will be liable for bank fees charge by your bank.
  • We do not accept cash. Please make the deposit transfer to Z.com Forex's bank account from your personal bank account.
  • Third party transfers are not accepted. We will only accept funds originating from a bank account held in the client's name.Funds from third party accounts will be rejected and returned to the original payment source after deducting the bank charges. Z.com Forex cannot guarantee the receiving, processing and returning of funds received from any third party.
  • Please notify us and provide deposit slip within 10 business days from the date of deposit. We will arrange bank to return the fund to the payment source if we do not receive any notification. All the bank charges incurred will be borne by client.

Cheque Deposit

Bank of China, Hong Kong (BOC)
Deposit Funds by cheque
  1. Visit any BOC cheque deposit machine in HKSAR.
  2. Deposit cheque to Z.com Forex's BOC account as provided. Select "receipt with cheque image".
  3. Once completed, you will be issued a deposit confirmation slip from the bank machine.
Bank Account Information
Bank Name Bank of China, Hong Kong (BOC)
Bank Code 012
Account Name GMO-Z.com Forex HK Limited - Clients' Account
Bank Account No. 012-875-0-048061-3
Send the deposit slip with your Z.com Forex User ID and your full name to us by:
FAX (852) 3923 8099
E-MAIL cs.trade.hk@z.com
IMPORTANT TO KNOW
  • Accept Hong Kong Dollars only.
  • Cheque must be made payable to "GMO-Z.com Forex HK Limited - Clients' Account". This name has to be written clearly in FULL.
  • All cheques will take at least 2 business days to clear. Once cleared, your trading account will be updated and deposited funds will be available for trading.
  • Please do not put the cheque into cheque box directly. Otherwise, additional processing time may be required.
  • All deposits must be made from your bank account held with a licensed bank in Hong Kong.
  • Third party cheques are not accepted. We will only accept funds originating from a bank account held in the client's name. Z.com Forex cannot guarantee the receiving, processing and returning of funds from any third party. Funds from third party accounts will be rejected and returned less bank charges to the originator.
  • Please notify us and provide deposit slip within 10 business days from the date of deposit. We will arrange bank to return the fund to the payment source if we do not receive any notification. All the bank charges incurred will be borne by client.
HSBC, Hong Kong (HSBC)
Deposit funds by cheque deposit
  1. Visit any HSBC cheque deposit machine in HKSAR.
  2. Deposit cheque to Z.com Forex's HSBC account as provided. Select "receipt with cheque image".
  3. Once completed, you will be issued a deposit confirmation slip from the bank machine.
Bank Account Information
Bank Name HSBC, Hong Kong (HSBC)
Bank Code 004
Account Name GMO-Z.com Forex HK Limited - Client Account
Bank Account No. 817-538655-001
Send the deposit slip with your Z.com Forex User ID and your full name to us by:
E-MAIL cs.trade.hk@z.com
FAX (852) 3923 8099
IMPORTANT TO KNOW
  • Z.com Forex does not recommend customers to deposit cheques through HSBC branch counters. If either your bank account number or Z.com Forex's bank account number does not show in full on the deposit slip, it may take extra time to process the deposit.
  • Accept Hong Kong Dollars only.
  • Cheque must be made payable to "GMO-Z.com Forex HK Limited - Client Account". This name has to be written clearly in FULL.
  • All cheques will take at least 2 business days to clear. Once cleared, your trading account will be updated and deposited funds will be available for trading.
  • Please do not put the cheque into cheque box directly. Otherwise, additional processing time may be required.
  • Third party transfers are not accepted. We will only accept funds originating from a bank account held in the client's name.Funds from third party accounts will be rejected and returned to the original payment source after deducting the bank charges. Z.com Forex cannot guarantee the receiving, processing and returning of funds received from any third party.
  • Please notify us and provide deposit slip within 10 business days from the date of deposit. We will arrange bank to return the fund to the payment source if we do not receive any notification. All the bank charges incurred will be borne by client.
Cheque by Post
  1. Cheque made payable to "GMO-Z.com Forex HK Limited - Client Account"。
  2. Write your Z.com Forex User ID on the reverse side of your cheque.
  3. Please submit your personal cheque to the following address by post.
    GMO-Z.com Forex HK Limited
    Suites 2308-09, 23/F, Tower 1, The Gateway, Harbour City, Kowloon, Hong Kong
    ATTN: Operations Department
IMPORTANT TO KNOW
  • Third party cheques are not accepted. All cheques must be drawn from your bank account held with a licensed bank in Hong Kong.
  • All cheques received before 3:00 p.m. Hong Kong Time will be sent for clearing within the same business day.
  • All cheques will take at least 2 business days to clear. Once cleared, your trading account will be updated and deposited funds will be available for trading.
  • Information on your personal cheque must show your full name and complete bank account number.

To withdraw funds from your trading account, you can choose to submit online withdrawal request or written withdrawal request.

Withdrawal Conditions

  Online Withdrawal Request Written Withdrawal Request
Cut-off Time 4:00 p.m. 3:00 p.m.
Minimum/Maximum Amount No limit No limit
Bank Transfer Charges Local Free Free
Overseas N/A All bank charges will be borne by the client.

Withdrawal Instruction

Online Request for Withdrawal

Online Request for Withdrawal
  1. To submit your online withdrawal request, log in to your trading account via Z.com Forex website and go to Account > Balance & Transfer > Withdrawal.
  2. Enter the Amount you wish to withdraw.
  3. Press the Confirm button.

Written Request for Withdrawal

Written Request for Withdrawal
  1. Click here to download the withdrawal request form.
  2. Fill in your name and User ID.
  3. Choose local / overseas bank that you would like to withdraw to, fill in all the bank details required and withdraw amount.
  4. Sign and date the withdrawal request form.
  5. Send the withdrawal request form to us by post, e-mail or fax.

    GMO-Z.com Forex HK Limited
    Suites 2308-09, 23/F, Tower 1, The Gateway, Harbour City, Kowloon, Hong Kong
    ATTN: Operations Department
    Or email to: cs.trade.hk@z.com
    Or fax to: (852) 3923-8099

IMPORTANT TO KNOW

  • We do not facilitate withdrawals to third party accounts. You can only withdraw funds from your trading account to a bank account held under your name. Please make sure that you have an existing bank account under the exact same name as per your trading account held with Z.com Forex.
  • Z.com Forex only processes the latest (one) online withdrawal instruction received before 4:00 p.m. HKT every working day. You may cancel any online withdrawal instruction before 4:00 p.m. HKT.
  • The system will not accept online withdrawal instructions from 4:00 pm to 5:00 pm every working day.
  • Any online withdrawal requests received after 5:00 p.m. HKT will be processed on the next business day.
  • Time taken for withdrawal amount to be credited to your beneficiary bank account depends on the bank.