Withdrawal requests are accepted 24 hours a day (except during maintenance hours) through Z.com Trader Web.

Your withdrawal requests will be processed around 4:00 p.m. every business day (excluding Sat, Sun and Hong Kong public holidays).

Withdrawal maintenance hours:
4:00 p.m. to 5:00 p.m. every business day (excluding Sat, Sun and Hong Kong public holidays).

When account equity falls below 3% of open positions value (i.e., 60% of margin ratio) in HKD at any time during the trading day, a margin call will be issued to the client by email and by the trading platform.

You will be required to meet the margin call as soon as possible after margin call has been issued.

Required Additional Margin: Net equity less required margin.

Ways to Meet Margin Call
After the margin call notification is issued, you must restore the margin ratio to the initial (required) margin level as soon as possible by the following methods:
（1）Add cleared funds to the account; or/and
（2）Reduce positions

Once you have done this, log on to the Z.com Trader Web and go to "Accounts > Balances & Withdrawals" to ensure that the current margin ratio return to 100% or above.

Our system monitors all clients' trading account every 30 seconds or longer. Auto-Closeout process will be triggered if client's net equity falls below 1.5% of open position value (i.e., 30% margin ratio) in HKD at the checking point. This process is not to guarantee that client's position is liquidated as near as the 1.5% line and the client could fall into a negative balance in the extreme market situation.

Once Auto-Closeout has been triggered, all pending orders will be cancelled and all outstanding positions will be liquidated.

Z.com Trader Web
Z.com Trader Mobile for iPhone
Z.com Trader Mobile for Android

We will NOT accept any orders via phone or other means except for system and / or internet failure.

One-Click Order / Market Order / Limit Order / Stop Order / IFD / OCO / IFD-OCO

“Market Order” means the type of order that is executed immediately at prevalent market rates when placed. The executed price may differ from the order price due to market fluctuation.
(To prevent the executed price from slipping too far from your intended price, you may use the “Slippage” function to specify the maximum slippage allowed.)

This is an optional feature.

Although it is a convenient feature to enter hedged trades at the same time, we do not recommend the usage of the feature to our users. You should be aware of the various factors that could affect your account balance as a result of executing such hedged trades:

-Possible negative spread (i.e., rollover charges may be higher than rollover accruals) if hedged positions are held overnight; or

-You will be subject to twice the usual trading cost when closing these hedged trades.

You will only be required to hold one set of Margin for hedging trades, with this amount being the greater of the two hedging position's Required Margin.

There must be sufficient Margin in your trading account in order to open the hedging position.

It will be your responsibility to continually monitor your positions and Z.com Forex will be not liable for any loss or damage, including without limitation to, any loss of profit, which may arise directly or indirectly from use of this feature.

The realised amount will be credited or debited to or from account balance and Available Margin at Trading Close, and it will be settled (i.e., credited to or debited from the cash balance) at Trading Close on the next business day (T+1).

"Marked to market" floating profit and loss can be calculated through the following calculation:
P/L = (opening rate – current rate (Sell/Buy depending if you are long or short)) x trade size

Your realized profit and loss can be calculated through the following calculation: P/L = (opening rate – closing rate) x trade size

Both "marked to market" floating P/L and realized P/L are converted into Hong Kong dollars (HKD) based on USD/HKD live rates. You may click here to view the current USD/HKD rates.

Example:
You bought 1 lot EUR/USD at 1.3118 and sold it at 1.3255 Your trading profit is 10,000 x (1.3255 - 1.3118) USD = USD137.00

The conversion rate USD/HKD is currently 7.75601/7.75617 (Sell/Buy).

Your profit in HKD will be: 137 x 7.75601 HKD = HKD1,062.57 (using the "SELL" side rate)

If you make a loss of USD137, we will use the "BUY" side rate to work out the HKD loss:
-137 x 7.75617 HKD = - HKD1,062.60